Refund Policy

Introduction

Welcome to AI Image Edit (aiimageedit.ai), your comprehensive AI-powered image editing platform. This refund policy outlines the terms and conditions for refunds and cancellations of our services. By using our service, you agree to the terms outlined in this policy.

Refund Eligibility

Service Credits and Subscriptions

1. Digital Service Nature

   • Our AI image editing services are digital products delivered instantly upon purchase
   • Once credits are used to process images, those specific credits cannot be refunded
   • Unused credits may be eligible for refund under certain circumstances outlined below

2. Refund Request Timeline

   • Refund requests must be submitted within 7 days of the original purchase date
   • Requests submitted after this period will not be eligible for refunds except in cases of technical issues caused by our platform

Eligible Refund Scenarios

We will consider refunds in the following situations:

1. Technical Issues

   • Persistent technical problems on our platform that prevent you from using purchased credits
   • System downtime exceeding 24 hours that affects your ability to use our services
   • Image processing failures due to our system errors (not user error or unsupported file formats)

2. Billing Errors

   • Duplicate charges or incorrect billing amounts
   • Unauthorized charges on your account

3. Service Dissatisfaction (Limited Cases)

   • First-time users who have used less than 10% of their purchased credits
   • Significant misrepresentation of our service capabilities

Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

1. Normal Usage

   • Credits used for successful image processing, regardless of user satisfaction with results
   • Change of mind after successful service delivery
   • User error in file upload or processing parameters

2. Subscription Services

   • Monthly or annual subscriptions that have been actively used
   • Subscription cancellations (you can cancel anytime, but current billing period remains non-refundable)

3. Promotional Credits

   • Free credits, bonus credits, or promotional offers
   • Credits obtained through referral programs or special campaigns

Refund Process

How to Request a Refund

1. Contact Support

   • Email us at [email protected]
   • Include your order number, purchase date, and reason for the refund request
   • Provide any relevant screenshots or documentation

2. Review Process

   • Our team will review your request within 2-3 business days
   • We may request additional information or clarification
   • You will receive a response via email regarding the status of your request

3. Refund Processing

   • Approved refunds will be processed within 5-7 business days
   • Refunds will be issued to the original payment method
   • Credit card refunds may take additional time depending on your bank's processing schedule

Subscription Cancellation

Monthly and Annual Plans

1. Cancellation Policy

   • You can cancel your subscription at any time from your account settings
   • Cancellation becomes effective at the end of your current billing period
   • No refunds will be provided for the current billing period

2. Auto-Renewal

   • Subscriptions automatically renew unless cancelled before the renewal date
   • You will receive email notifications before renewal
   • You are responsible for cancelling if you do not wish to continue

Chargeback Policy

Dispute Resolution

1. Contact Us First

   • Before initiating a chargeback with your bank, please contact our support team
   • Most issues can be resolved quickly through direct communication
   • Chargebacks may result in account suspension

2. Chargeback Consequences

   • Accounts associated with chargebacks may be permanently suspended
   • We reserve the right to dispute illegitimate chargebacks
   • Legal action may be taken for fraudulent chargeback claims

Special Circumstances

Service Interruption Credits

• If our service experiences significant downtime, we may provide service credits at our discretion
• These credits will be automatically added to your account
• Service interruption credits do not expire but cannot be refunded

Enterprise and Custom Plans

• Custom refund terms may apply to enterprise customers
• Please refer to your specific service agreement
• Contact your account manager for enterprise refund requests

Modifications to Refund Policy

Policy Updates

• We reserve the right to modify this refund policy at any time
• Changes will be posted on this page with an updated effective date
• Continued use of our service constitutes acceptance of any changes
• Material changes will be communicated via email to registered users

Contact Information

If you have any questions about this refund policy or need to request a refund, please contact us:

Website: aiimageedit.ai
Email: [email protected]

Fair Use Commitment

At AI Image Edit, we strive to provide fair and transparent service to all our users. While this policy protects our business interests, we are committed to working with customers who have legitimate concerns about our service.

---

Effective Date: This refund policy is effective as of the date you first use our service.

By using AI Image Edit, you acknowledge that you have read, understood, and agree to be bound by this refund policy. Thank you for choosing our AI-powered image editing platform!